User Experience | Research | Design | Strategy
firstname.lastname@example.org // LinkedIn
Carnegie Mellon University 2016
BFA Communication Design, Minor in Photography, Focus in Social & Decision Sciences // Honors: Andrew Carnegie Society, ACS Philanthropy Scholar 2015, Lee Goldman Scholarship, Marilyn Meltzer Award Grant 2014, BXA and School of Design Dean's list 2013-2015
UX Researcher III Thermo Fisher Scientific // 2016 - present // Pittsburgh, PA
Support UX and Design teams through conducting user research and data organization. Manage Voice of Customer (VOC) by triaging issues, replying directly to customers, and reporting customer insight trends on a weekly basis. Design, develop, script and facilitate User Tests through varying survey software and research methods. Prototype and wireframe new designs for fishersci.com and thermofisher.com web properties, and design reporting templates and presentation visuals to communicate results to the business.
UX Research & Strategy Consultant Krupa Global // 2018-2019 // Remote Collaboration
Krupa is a startup crowdfunding platform enabling people to manage their donations to nonprofits under one roof. Working directly alongside the founder across continents and timezones, I contributed guidance in generative research and strategic digital UX, and created the wireframes and interaction flows that became the blueprint of the platform.
Visual Design Intern Cooper // 2015 // San Francisco, CA
Worked on client projects within teams that combined interaction and visual design, conducted internal research, developed and presented projects around company communication, assisted in stakeholder research, held photography shoots for internal use.
Teaching Assistant CMU School of Design // 2015 - 2016 // Pittsburgh, PA
Supported professors in guiding projects, giving feedback and serving as a resource to students in the fall, freshman design studio Survey of Design; and the spring sophomore communication design studio Designing for Interactions.
UX Design Intern PNC BANK // 2014 // Pittsburgh, PA
Re-designed concepts for Virtual Wallet tablet applications, designed small business on- boarding web process, edited internal style guidelines, branded presentation kit for Digital Department use.
Design Research Assistant IDEATE Program // 2014 // Pittsburgh, PA
Collaborated with an architect and designer for the Carnegie Mellon IDEATE Committee on a Participatory Cultural Incubator, and used design research to realize a new kind of collaborative space in Oakland, Pittsburgh.
Design Consultant Swanson School of Engineering // 2014 // Pittsburgh, PA
Designed website, brand and identity, took professional portraits and equipment photographs for the Thermal Hydraulics and Energy Transfer Analysis research laboratory in the University of Pittsburgh’s Swanson School of Engineering.
Softwares Adobe Creative Suite (CS6, CC), Microsoft Office 365, Medallia, Userzoom, Verint, Sketch, Axure, UXpin
Skills User Testing, Survey Design, User Analysis, Customer Insights, User Research Methods, Design Research,Visual Design, Experience Design, Interaction Design, Wireframing, Project Scoping, Project Coordination, Content Generation, Photography (Digital & Analog), Professional Studio Lighting, Bilingual (Greek)
Carnegie Mellon University Co-Director of Exhibition: Senior Design Gallery Show 2015, President: AIGA Student Chapter 2014–2016, President: CMU Rugby Football Club 2014–2015, Student Ambassador: CMU School of Design 2013–2016, Orientation Counselor: CMU First Year Experience 2013–2015